Returns Policy

To return a Tyre Equipment product you must request an RFC (Return For Credit) receipt before making a return. To obtain an RFC receipt simply contact customer service on 1300 131 197. Please be sure to be ready with the date of your purchase, invoice number, item code, quantity to be returned, and why you want to return it.
The RFC receipt, once received, must be included with the returned item.
What can be returned. Most of the items we sell can be returned with a valid reason and must be made within 30 days for incorrect supply and 20 days for incorrectly ordered or change of mind. All returns must be unused and in their original packaging. The items must be returned in new condition. If there is any noticeable wear, the item(s) simply cannot be returned, and the credit will be denied, and the
returnee will be given the option to have it returned at their cost.
Valid Reasons for Returns:
Incorrectly received item
Incorrectly received Quantity
Change of Mind (incurs a restocking fee 15%)
Incorrectly Ordered Item (incurs a restocking fee 15%)

What cannot be returned.
No returns will be accepted after 30 days for incorrect supply and 20 days for incorrectly ordered or change of mind. Items that are not in
their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for a return. Any special custom orders are also not eligible if ordered incorrectly or change of mind.
Shipping charges for products returned. All shipping charges for returning products to us must be paid by the returnee if they are for incorrectly ordered or change of mind. We do not reimburse shipping charges. Tyre Equipment will arrange and cover shipping for the return of incorrectly supplied items only.